The answers you're looking for in this business are right here!
In this episode of What the Fixed Ops?!, we welcome Nick Ruffolo, Fixed Operations Director at Rohrman Auto Group, to the show. His passion for the car business is infectious. He didn’t grow up planning to work in a dealership — he wanted to be a police officer — but instead, he worked his way up and built a career through initiative, grit, and leadership.
This episode will put a smile on your face.
We talk about:
- How initiative completely changed his career trajectory
- Why the hardest part of his day is teaching the will to work and overcoming objections
- Looking at the dealership from the consumer’s perspective
- Using technology to make service easier (and worth the ROI)
- Keeping your team happy so they tell others how great it is to work there
- Avoiding silos between departments
- Being disciplined with data and process — including perfecting tech video
- The metrics he believes actually matter (ELR, GPP, RO count… and whether Hours per RO is overrated)
- Making a lasting impression with every customer
- Embracing change and working on your business, not just in it
Nick doesn’t accept “NO.” He’s a problem solver. A people person. A team builder who focuses on culture and execution.
Join us for this positive, high-energy conversation with one of the bright lights in the business.
Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless.
Schedule your complimentary consultation today. https://calendly.com/don-278.
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