Improving Patient Experience Through Frontline Care with Eddie Borrego
Becker’s Healthcare Podcast · Oct 12, 2026 · 18:56
Becker’s Healthcare Podcast · Oct 12, 2026 · 18:56
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In this episode, Eddie Borrego, SVP & CEO, Regional Hospitals & Physician Services, Chief Patient Experience Officer, Jackson Health System, discusses how standardized care practices, frontline engagement and stronger communication have improved patient experience and helped Jackson Health System advance its quality and experience ratings.
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