Heather Geisler, Executive Vice President and Chief Brand and Experience Officer at Henry Ford Health

In this episode, Heather Geisler, Executive Vice President and Chief Brand and Experience Officer at Henry Ford Health, joins the podcast to discuss why patient and consumer experience should be viewed as interconnected aspects of healthcare. She also shares insights on optimizing the “front door” through tools such as websites and contact centers, while emphasizing the importance of workplace culture and team member engagement.