Turning Patient Feedback Into Action Through Organization-Wide Experience Management

In this episode, Jon Tanner, Vice President, Experience Management Portfolio, NRC Health, and Dr. William England, Strategic Advisor of Research, NRC Health, discuss how healthcare organizations can move beyond measuring patient experience to actively managing it. They share findings on how high-performing organizations use feedback, establish local accountability, break down silos, and continuously improve experiences for patients, employees, and communities.

This episode is sponsored by NRC Health.