#177: The EV Industry Now Has Adult Problems with ChargerHelp — Earthlings 2.0 Podcast

In this episode of Earthlings 2.0, we speak with Kameale Terry, CEO of ChargerHelp, about what it takes to keep EV charging infrastructure reliable after deployment. As the industry matures, attention is shifting toward uptime, maintenance, diagnostics, and how quickly operators can resolve failures when they occur. Kameale explains why modern EV chargers behave more like connected computers than traditional fueling equipment, how field data can reveal complex software and interoperability problems, and why improving mean time to repair is becoming an important measure of charging reliability. The conversation also explores fleet charging, remote diagnostics, AI and big data, charger lifecycle performance, and what the industry could look like in the future.

Key Points:

EV charging reliability is becoming more complex as the industry matures – Early charging problems often reflect the young market, but as those issues are resolved, operators are confronting more complicated software, firmware, interoperability, and communications failures.
Field data is essential for diagnosing EV charger failures – Remote diagnostics alone cannot explain every charging problem. Kameale emphasizes the importance of combining operational data with lessons from real-world charger repairs to identify patterns, test assumptions, and understand how equipment actually behaves after deployment.
Mean time to repair could become a more meaningful measure of charger reliability – Rather than focusing only on uptime percentages, Kameale explains that the industry also needs to understand how quickly problems can be identified and resolved when charging stations fail.

Kameale Terry, CEO and founder of ChargerHelp , LinkedIn

Sarah Malpeli, Earthlings 2.0 Guest Host, Vice President of Client Services and Growth at Technica Communications , LinkedIn

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