The Supermarket Team That Self-Destructed Trying to Help Everyone | Mirco Gerling

Mirco Gerling: The Supermarket Team That Self-Destructed Trying to Help Everyone

Read the full Show Notes and search through the world's largest audio library on Agile and Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes .

 

"They tried to help, and finally, it... it self-destructed the team." - Mirco Gerling

 

The team was the supermarket of the organization. Cloud systems, versioning, developer machines, hardware — if another team needed infrastructure, this team built it. And when other teams asked, the answer was always the same: "We will try, we will try." Mirco watched what happened next play out in slow motion. The team escalated their overload to management. Management responded the way management often responds — sent in temporary help. The reinforcements solved problems quickly and left. But every system they built became permanent maintenance work for the original team. The pile grew. The team shrank. People left for other teams, or left the organization entirely. The escalation that was supposed to save them became the signal that broke them. As Mirco puts it: running to the higher level "sends a signal that self-organization or self-management does not work." Sometimes the help is the harm.

 

In this segment, we refer to the dynamic of team self-organization and how it can break down under pressure.

 

Self-reflection Question: When your team is overwhelmed, what does the act of escalating tell management about your ability to self-manage — and is that the signal you want to send?

Featured Book of the Week: The Kanban Maturity Model

In this episode, Mirco also recommends two books that shaped his think