ADA AI's Oliver Dlugosch on AI in the Back Office

Dr. Oliver Dlugosch, Managing Director at ADA AI, argues that 'AI employees' are viable now for bounded back-office workflows — executing defined work end-to-end rather than just assisting. A conversation with Jörn “Joe” Menninger.

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Why this episode matters: Back-office automation that runs end-to-end, not just as a copilot, changes unit economics. Dlugosch makes the case for where that's already real.

In this episode, we cover:

• Why bounded back-office workflows are ready for AI employees
• Executing end-to-end versus merely assisting
• Which operational tasks fit first
• What 'viable now' actually means
• How to scope AI into real workflows

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