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The next bank run will not look like a run.
No crowd, no panic, just balances leaving quietly as customers’ AI agents move money to a better rate while everyone sleeps. In this episode of Banking Transformed, Jim Marous explains why the agentic era changes the physics of deposits, and why the money you assume is loyal may only be waiting for software to notice the spread.
Jim reframes deposit stickiness as friction rather than loyalty, revisits the sweep account as the automated money-movement machine banks built decades ago and now face pointed at the whole market, and draws on FDIC, Forrester, and McKinsey data to size the risk. He introduces agent-exposed deposits as a new way to read the balance sheet, and lays out the three categories every institution needs to separate: relationship-protected, rate-sensitive, and agent-exposed.
The real question is no longer whether your customer keeps an account with you, but whether they still let you make a single decision on their behalf.
Jim Marous is Co-Publisher of The Financial Brand and Owner and Publisher of the Digital Banking Report. Banking Transformed publishes multiple times weekly. Subscribe wherever you listen to podcasts.
