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Your team hears what you ask for. What does your business actually reward? When those two things conflict, the reward structure often explains the behavior.
I break down the problem each behavior is solving, why incentives beat intentions, and how changing what people gain or avoid can change what they do. Before giving another speech, look at the incentives behind the result.
Show Notes:
[06:20] Point 1: Every Behavior Is Somehow Solving A Problem
[12:10] Point 2: Incentives Beat Intentions
[16:12] Point 3: When You Change The Incentives, You Change The Behavior
[20:39] Recap
Episodes Mentioned:
2338: The TRASH That Is The American Medical System
2245: What’s Up With The Business Suits?
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