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When a problem arises, who do people trust to help resolve it? In this masterclass, I explain how to become that person: stay composed, diagnose what is happening, and take ownership of the work you can do. The focus is on building trust through useful action.
Show Notes:
[03:27] Point 1: Stay Calm While Everyone Else Gets Emotional
[06:53] Point 2: Become Exceptionally Good At Solving Problems
[15:07] Point 3: Take Ownership Without Waiting For Permission
[17:44] Recap
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