AI in banking: the good, the bad, and the efficient

The banking sector is figuring out how to navigate AI.

And the stakes are high. The tech has raised red flags over potential bias, particularly when it comes to lending practices.

But it could also make some banking operations more efficient.

Which would be especially valuable for smaller banks — which tend to operate with fewer resources than their bigger competitors.

Marketplace’s Justin Ho spoke with bankers at some smaller institutions about how they’re approaching the technology — and their concerns about the future of AI in banking.