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Recognition isn’t a new idea. And yet, engagement continues to decline.
In this conversation, Morag and Chester Elton explore why gratitude and recognition remain underutilised—and how leaders can create meaningful change in the moments they control.
⏱️ Key Moments
- 00:01 From broadcasting to recognition
- 04:21 Why recognition creates real business impact
- 09:47 The disconnect: why engagement is still falling
- 12:09 Broken trust and the employer-employee relationship
- 14:23 What leaders can control (even in broken systems)
- 15:50 The ripple effect of appreciation
- 17:27 Why culture spreads through small teams
- 18:30 Designing a life of gratitude
- 20:33 The power of random acts of kindness
- 22:14 The “gratitude stone” story
- 25:22 Making kindness a daily discipline
- 26:48 “You have to choose to be offended”
💡 Key Takeaways
- Recognition is still seen as optional—and that’s the problem
- Leaders underestimate how much small moments matter
- Culture isn’t built at the top—it’s built in teams
- Gratitude isn’t a mindset alone—it’s a practice
- You don’t need permission to create a better culture around you
- (00:01) - From broadcasting to recognition
- (04:21) - Why recognition creates real business impact
- (09:47) - The disconnect: why engagement is still falling
- (12:09) - Broken trust and the employer-employee relationship
- (14:23) - What leaders can control (even in broken systems)
- (15:50) - The ripple effect of appreciation
- (17:27) - Why culture spreads through small teams
- (18:30) - Designing a life of gratitude
- (20:33) - The power of random acts of kindness
- (22:14) - The “gratitude stone” story
- (25:22) - Making kindness a daily discipline
- (26:48) - “You have to choose to be offended”
