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Decoder with Nilay Patel

Decoder with Nilay Patel

Zocdoc CEO: "Dr. Google is going to be replaced by Dr. AI"

Decoder with Nilay Patel · Oct 20, 2025 · 1:06:06

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Hey everyone, it’s Nilay. I’m back from parental leave, and I’m really excited to jump back into Decoder. Today’s episode is a special one: I’m talking to Zocdoc CEO Oliver Kharraz, and we chatted live on stage at the TechFutures conference in New York City. 

You’re almost certainly familiar with ZocDoc — it’s a platform that helps people find and book appointments with doctors. It’s a classic of the early app economy. The big difference is that Zocdoc plugs into the U.S. healthcare system, which is of course a giant mess, and that means Zocdoc has a big moat. So we talked about competition, navigating the US healthcare system, and, of course, what AI is doing to medicine. 

Read the full transcript on The Verge.

Links: 


"Superhuman" AI could transform medicine, Zocdoc CEO says | Axios


How AI is changing your doctors appointments | Fast Company


This Strategy ‘Nearly Killed’ Zocdoc. | Inc.


Zocdoc Turns 18 | Oliver Kharraz / LinkedIn


Meet Zo, the AI Phone Assistant for healthcare | Zocdoc



Credits:

Decoder is a production of The Verge and part of the Vox Media Podcast Network.

Our producers are Kate Cox and Nick Statt. Our editor is Ursa Wright. 

The Decoder music is by Breakmaster Cylinder.
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Episodes: Decoder with Nilay Patel

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