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Most operators hit a wall around 10 or 12 listings. Steve and Kimberly Resnick pushed to 44 with just one hire, and it almost broke them. Today they run 115 listings in Ocean City, New Jersey with a team of 20+, and AirDNA just ranked HeavenlyRez the #1 property management company in the United States. In this episode they share: How a neck surgery that left Steve unable to talk pushed him out of corporate for good Why they hired twice the people they needed, on purpose The training method that turned their SOPs into a team that writes its own How they have earned more than 2,000 five star reviews Why your worst guest moments are your best shot at a five star review How they use AI to help their team instead of replacing it If you feel like you built a job instead of a business, start here. Connect with HeavenlyRez Website: heavenlyrez.com Instagram: @heavenlyrez TikTok: @heavenlyrez
