161: Tech Tools for Vets 4: Heidi - AI Scribe, Voice Agents And Clinical Decision Support For Vets. With Dr Kieran McLeod

You've been using your veterinary AI note taker for a couple of years now - it’s great - saves you heaps of time. 

But are you using it to its full potential?

I’ll take a bet that you’re not. These things move fast, and it’s hard to keep up. 

Which is why, in our Tech for Vets Series, we pull apart the veterinary tools that are changing how we work, and this time we put Heidi up on our screens for a detailed walk through.  

Our guide is Dr Kieran McLeod, head of medical knowledge at Heidi Health. We start by putting the scribe through its paces to find the workflow tricks that you’re probably missing - I walked away with at least five tricks I'd never used. Then Kieran shows off all the shiny new AI magic coming your way: voice agents, built-in clinical support and a hardware solution that lets you leave your phone in your bag. 

You'll learn:

• The scribe features you're almost certainly ignoring - linked patients, the context window, smart dictation, and the one-click voice edits that mean you never type a note correction again
• The AI voice agent that makes the phone call you've been dreading 
• What baked-in clinical decision support looks like
• How to safety-net the worry that keeps you up - that quiet "did I miss something?" feeling
• How to incorporate hands-free hardware into your workflow

This is a screen-share walkthrough, so head to Spotify if you want to watch the clicks rather than just hear us talk about them.

Show notes and details live at thevetvault.com

Get clinical support from human specialists at the Vet Vault Specialist Support Space

Get rid of your mid-year 'meh' at our Vets On Tour New Zealand snow conference

Topics and Timestamps

02:35 Intro: Beyond the scribe0

05:18 Human-first vs. vet-first: does it matter?

09:17 Note-taking basics

09:46 Context windows & linked patients

15:46 Multiple documents & the source of truth

18:49 Smart Dictation for quick edits

29:38 Sync changes across documents

33:10 Task lists

36:06 Collaboration & session sharing

40:07 Sharing & exporting documents

41:22 Heidi Comms: AI voice agents

53:46 Heidi Evidence: clinical decision support

01:04:50 Using Evidence for complex histories

01:09:11 Evidence sources & collections

01:14:01 Heidi Remote: the hardware mic

01:21:46 EMR integrations (ezyVet & Covetrus)