Episode #351: AI as a Coach, Not an Answer Machine

AI is forcing higher education to rethink what learning actually means—and how technology should support it. Dr. Marco Krcatovich of Cengage discusses the risks of cognitive offloading, why AI should function more like a coach than an answer machine, and how institutions can build better policies and practices around its use. He also explores the growing importance of workforce readiness, stronger partnerships between institutions and ed tech companies, and AI's potential to make learning more personalized, relevant, and engaging.

Check out Cengage’s 2025 Graduate Employability Report !

Guest Name: Dr. Marco Krcatovich - Sr. Dir. of Research & Outcomes at Cengage

Guest Social: LinkedIn

Guest Bio: Dr. Marco Krcatovich II, Senior Director of Research & Outcomes at Cengage, is a scholar‑practitioner with over 20 years in higher education leadership who bridges academia and industry to connect campus strategy, policy, and market insights into actionable partnerships. His experience prior to Cengage includes academic and administrative roles at the University of Michigan, University of Pennsylvania, Boston University, and Governors State University in Illinois. His scholarship tackles remote work environments, the role of administrative staff in college student success, and secondary/postsecondary data systems and reporting. He currently resides in Chicago, IL. 

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