#441 The NIW Boom, Remote Teams & Law Firm Systems That Scale w/ Rusten Hurd, Esq.

In Episode 441 of the Immigration Lawyers Toolbox® Podcast, John Q. Khosravi, Esq. sits down with Rusten Colombo of Colombo & Hurd to discuss firm growth, NIW/EB-1 trends, remote practice management, client feedback systems, hiring strategies, and how his firm scaled from 30 to over 360 team members. A deep dive into building a high-volume, high-quality immigration practice.

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Timestamps:
00:00 – Opening
00:33 – Podcast Introduction
02:24 How Rusten Entered Immigration Law
03:19 From Civil Litigation to Immigration Practice
05:54 The Growth Timeline of Colombo & Hurd
07:06 Pandemic, Trump Era & Shifts in Immigration Demand
09:37 Mastering NIW Cases at Scale
11:20 Global Talent & the Rise of NIW Filings
13:08 How Colombo & Hurd Manage High-Volume Case Work
15:50   Sharing Knowledge Across a Large Attorney Team
17:58 Where Colombo & Hurd Operate
19:14 Scaling Fast: Office vs. Remote Work
21:01 Mid
21:50 Client Experience Metrics & Feedback Systems
25:18 Maintaining Culture Through Rapid Growth
27:26 How Colombo & Hurd Hire Attorneys
29:44 Flat Fees, Dynamic Pricing & Client Expectations
31:47 Profitability & Balancing Case Workloads
33:38 How the Firm Approaches Expansion & Growth Strategy
35:23 Outro
35:46 Closing

Show Notes:
Rusten Hurd's LinkedIn: https://www.linkedin.com/in/rustenhurd/
Website: https://www.colombohurdlaw.com/orlando/

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